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Store Policy

Marketing Communications


We would love to keep you up to date with marketing and business news.


We use a range of marketing activities and channels to contact our customers and supporters – including our website, SMS/text campaigns, email, post and telephone.


We will obtain your consent to contact you by email, text message and telephone for marketing purposes.


We will send you marketing by post, on the basis of it being within our legitimate interests to do so, unless you opt out.


We send the following marketing materials:


  • Updates about Leo Flo & Coco – including newsletters, magazines, and other publications informing you about our products and activity

  • Shop products – including information about products offered by our online shop or brick & mortar shop


We will never share or sell your personal data to a third-party organisation for its marketing, fundraising or campaigning purposes.


You can withdraw your consent, unsubscribe from or update your marketing preferences at any point using the details in the ‘Contact us’ section below.


Any electronic communications, such as emails, will have a link to unsubscribe from future electronic communications, so you can manage your own communication preferences.


If you make any changes to your consent, we will update your record without undue delay and at the latest within one month of receipt. It may take 60 days for our systems to update and stop any postal communications from being sent to you. Email communications will, however, be stopped immediately. If you tell us you do not wish to receive marketing communications, you may still receive transactional and service-based communications confirming and servicing other relationships you have with us.


Social media/digital


You may receive targeted advertisements through our use of social media audience tools. This depends on your settings or the privacy policies for social media platforms - like Facebook, Twitter, Instagram and Google. For example, Facebook’s ‘Custom’ and ‘Lookalike’ Audiences’ programmes enable us to display adverts to our existing customers or other people who have similar interests or characteristics.


We may provide your data (including your name and email address) to the social media platforms and automation systems. This is to check if you have an account, track conversions and to create a ‘lookalike’ audience. Our adverts may then appear when you use the social media platform. We only work with social media platforms that provide a facility for secure and encrypted upload of data, and immediately delete any records not matching with their own user base.


For more information, or to manage your social media ad preferences, please see:



When we engage with Facebook to identify you on their platform and provide you with our adverts, we are joint controllers of your personal information with Facebook. Our agreement with Facebook sets out our responsibilities to you – for example, we are responsible for informing you about this activity. Both we and Facebook are responsible for keeping your information secure. You can exercise your privacy rights against each of us individually.


If you do not want us to use your data for social media advertising, contact us to opt out: or send us mail to: Silhouette Clothing 18 Fore Street, Cullompton, EX15 1JL


If you have asked us not to use your information for targeted social advertising, you may still see adverts related to us. This is because the social media platform or advertising network may hold information about you (such as your age and location, or websites you have visited) that wasn't provided by us.

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

How do we store, use, share and disclose our site visitors' personal information?

Our company is hosted on the platform. provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall. 
All direct payment gateways offered by and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do we communicate with your site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How do you use cookies and other tracking tools?


How can your site visitors withdraw their consent?
If you don’t want us to process your data anymore, please contact us at [your email] or send us mail to: [your physical mailing address].

Privacy policy updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at or send us mail to: Silhouette Clothing 18 Fore Street, Cullompton, EX15 1JL.

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